Refund & Cancellation Policy

Effective Date: August 19, 2025

Company: Tip Top Contracting & Electrical Services (“TTC Electrical,” “we,” “us,” “our”)

This Policy explains when refunds, credits, or fee waivers may be granted for estimates, service calls, projects, or special-order materials purchased from TTC Electrical. It should be read together with our Terms of Use and any written estimate/contract we issue to you. If there is a conflict, the written estimate/contract controls for that job.

1) Scope

This Policy applies to:

Residential, commercial, industrial, petroleum, and specialized electrical services
Service/diagnostic calls (standard and emergency)
Quoted projects (T&M or fixed-price)
Special-order materials and equipment
Change orders, permits/inspections, rentals, and disposal fees

It does not apply to third-party products’ manufacturer warranties (see Section 7).

2) Key Definitions

Deposit: Any upfront amount required to schedule work, procure materials, or hold a date.
Special-Order Materials: Items not normally stocked, customized, cut-to-length, or ordered specifically for your job.
Dispatch/Diagnostic Fee: Minimum charge once a technician is scheduled and en route or arrives.
Emergency Dispatch Fee: Premium charge for after-hours, weekend, or holiday response.

3) General Refund Principles

Labor already performed is non-refundable.
Materials installed are non-returnable.
Special-order materials are non-cancellable/non-refundable once ordered, unless our supplier accepts a return; in that case, refunds are reduced by all supplier restocking/shipping fees.
Permits, inspections, rentals, engineering, and disposal fees are non-refundable once incurred.
Processing costs we cannot recover (e.g., non-refundable credit card/ACH fees charged by processors) may be deducted from refunds only if permitted by applicable law and your estimate/contract discloses this.

4) Cancellations & Rescheduling

4.1 Service/Diagnostic Calls (Standard Hours)

Free reschedule/cancel if you notify us ≥ 24 hours before the appointment.
Late cancel/no-access/no-show: We may charge the Dispatch/Diagnostic Fee and any travel time if we’re already en route or on site.

4.2 Emergency Calls (After-Hours/Weekend/Holiday)

Once dispatched, the Emergency Dispatch Fee is non-refundable.
If we cannot reach you on arrival due to no access/no response, the Emergency Dispatch Fee still applies.

4.3 Quoted Projects (T&M or Fixed-Price)

Before material purchase or mobilization: Deposits are refundable minus documented costs already incurred (admin, planning, hold-the-date).
After material purchase or mobilization: Refunds = Deposit – (materials purchased + vendor fees/restocking + permits/inspections + rentals + labor to date + disposal + unrecoverable processing fees if allowed).
Change Orders: Approved changes are billable; cancelling a change order follows the same formula.

5) Customer-Supplied Materials

We do not refund or warrant customer-supplied items. If customer-supplied items fail or are incompatible, additional labor/materials to remedy are billable.

6) Dissatisfaction, Rework & Credits (Our Preferred Remedy Path)

Your satisfaction matters. If you believe work was not performed as agreed:

Notify us in writing within 10 business days of substantial completion (or discovery).
We will inspect and, if warranted, repair or reperform within the agreed scope at no charge.
If rework is not feasible or proportional, we may offer a reasonable credit against the impacted portion of the work.
Refunds are a last resort and considered only where (a) we cannot cure within a reasonable time, and (b) the issue is solely attributable to our workmanship within the written warranty period.

This section does not limit your rights under any written workmanship warranty stated on your estimate/invoice.

7) Manufacturer Warranties (Products & Equipment)

Manufacturer warranties (if any) apply to the covered product and are governed by the manufacturer’s terms. At our discretion, we’ll assist with warranty claims (labor and trip charges may apply if not covered by the manufacturer).

8) How to Request a Refund, Credit, or Fee Review

Email or use our contact form and include:

Name, job address, best phone number
Estimate/invoice number, date of service
Clear description of your concern and requested remedy
Photos/videos (if relevant)

Response timeline: We aim to acknowledge requests within 2 business days and resolve simple billing issues within 7–10 business days. Complex cases (e.g., vendor returns) may take longer while we obtain confirmations.

9) Refund Method & Timing

Refunds are issued to the original payment method when possible.
Card refunds typically post in 5–10 business days after we process them (bank timelines vary).
ACH/check refunds may be issued by ACH or company check. Refunds for check payments are released after the check has fully cleared our bank.
If the original method is unavailable (e.g., expired card), we may issue a company check or ACH.

10) Chargebacks & Disputes

Please contact us first; most issues are solvable with a quick review. We dispute chargebacks for valid, signed/approved work, including emergency dispatches, late cancels, and no-access visits. Documentation (work orders, photos, call logs) will be provided to processors if needed.

11) Special-Order/Custom Items (Details)

Non-cancellable after order placement unless the vendor accepts a return.
If a return is permitted, your refund is reduced by all vendor restocking fees, freight, and handling.
Custom-fabricated panels, cut-to-length conductors, engraved plates, painted fixtures, etc., are non-returnable.

12) Statutory Cancellation Rights (If Applicable)

If applicable law grants you a specific cancellation right (e.g., certain off-premises or door-to-door sales), we will honor that right and provide any required notices at the time of sale. This Policy does not limit any non-waivable consumer rights under state or federal law.

13) Non-Refundable Items & Fees (Summary)

Labor already performed
Installed materials
Special-order/custom items after ordering (or vendor fees if a return is allowed)
Permits, inspections, engineering, rentals, disposal
Emergency Dispatch Fees once dispatched
Late cancellation/no-access/standby fees (where disclosed)
Unrecoverable third-party processing fees (only where permitted by law and disclosed in your estimate/contract)

14) Credits vs. Cash Refunds

We may offer a credit toward future services when a cash refund isn’t warranted but a goodwill adjustment is appropriate. Credits are not transferable and expire 12 months from issue unless stated otherwise.

15) Changes to This Policy

We may update this Policy at any time. The Effective Date above will change when updates are posted. Your continued scheduling or use of our services after changes constitutes acceptance.

16) Contact

Questions about a charge, refund, or this Policy?
TTC Electrical — Tip Top Contracting & Electrical Services
Phone (24/7 dispatch): (606) 303-9177
Office: (606) 706-1858
Website: ttcelectrical.com (Contact form)