Privacy Policy

Effective Date: August 19, 2025

General

This website (the “Site”) is owned and operated by Tip Top Contracting & Electrical Services (“TTC Electrical,” “we,” “us,” or “our”). By using the Site or engaging our services, you agree to this Privacy Policy and our Terms of Use. We may update this Policy at any time by posting a new Effective Date on this page.

Our Site provides information about our services and ways to contact us for quotes (including links that route to third-party intake forms) and our 24-hour emergency line. Tip Top Contracting, LLC
 
Information We Collect

1) Personal Information You Provide

We collect information you voluntarily submit, such as:

• Name and contact details (email, phone).

• Project location, site access notes, photos/videos you share, and job details.

• Business/organization information (e.g., landlord/HOA contact).

• Communications preferences (including SMS consent).

• Payment information (processed by third-party processors; we do not store full card numbers).

• Any other information you submit via our forms (some quote buttons link to LeadConnector intake pages). Tip Top Contracting, LLC
   

2) Usage Data & Cookies

When you visit the Site, we (and our service providers) may collect:

• IP address, device identifiers, browser type, pages viewed, timestamps, and referral URLs.

• Cookie data and similar technologies for basic site functionality, fraud prevention, and analytics.
  You can manage cookies in your browser settings. Some features may not work without certain cookies.
   

3) Communications & Logs

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• Calls/SMS: If you call or text our numbers, we may collect call/SMS metadata and message content as needed to respond (message frequency varies; message/data rates may apply). Our public numbers appear throughout the Site (e.g., 1-606-303-9177 and (606) 706-1858). Tip Top Contracting, LLCTip Top Contracting, LLC

• Forms: If you submit a “Get a Free Quote,” the button links to api.leadconnectorhq.com (LeadConnector), which captures your details for follow-up. Tip Top Contracting, LLC

How We Use Your Information

We use personal information to:

• Provide quotes, schedule work, dispatch emergency service, and deliver on-site services. Tip Top Contracting, LLC

• Communicate about your requests (email, phone, and/or SMS if you’ve opted in).

• Create and manage estimates, change orders, permits/inspections, invoices, and payments.

• Improve the Site and our offerings (including troubleshooting, analytics, and security).

• Maintain records for warranties, safety, tax, and legal compliance.

• If you opt in, send promotions or updates (you can opt out anytime).

SMS / Mobile Messaging (A2P) Program

If you opt in, we may send recurring SMS/MMS related to estimates, scheduling, and services—and, if you separately opt in, occasional promotions. Message frequency varies. Msg & data rates may apply.

• Opt-in: Via our forms or by texting a keyword where offered. Consent is not a condition of purchase.

• Opt-out: Reply STOP to cancel at any time; HELP for help.

• Carriers: Supported carriers may change; carriers are not liable for delayed/undelivered messages.
  We keep reasonable records of your consent and preferences. See “Your Rights & Choices” for additional controls.

 
Sharing of Personal Information

We do not sell your personal information. We may share it with:

• Service Providers (under contract) that help us operate: website hosting, form/CRM providers (e.g., LeadConnector), messaging platforms, analytics, payment processors, scheduling tools, and document e-signature providers. Tip Top Contracting, LLC

• Project-Related Third Parties such as qualified subcontractors, inspectors, utilities or permitting authorities—only as needed to perform your authorized scope.

• Legal/Compliance purposes (e.g., to comply with law, enforce agreements, protect safety/rights).

• Business Transfers in connection with a merger, asset sale, or similar transaction (your data may transfer as part of the business).

 
Cookies & Tracking Choices

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• Browser controls: Most browsers let you block or delete cookies.

• Do Not Track/Global Privacy Control: We honor legally required signals where applicable; our Site otherwise uses only essential/functional cookies and limited analytics.

 
Data Retention

We retain personal information for as long as necessary to fulfill the purposes in this Policy:

• Quotes/communications: typically 3 years after last interaction (for customer service and records).

• Project/job records & financials: typically 7 years (for tax, safety, and warranty documentation).

• SMS consent logs: typically 4–5 years (to document opt-in/opt-out for compliance).
  We may keep information longer where required by law or to protect our legal interests.

 
Protection of Personal Information

We implement reasonable administrative, technical, and physical safeguards designed to protect information against loss, misuse, and unauthorized access. No system is 100% secure, and we cannot guarantee absolute security.
 
Your Rights & Choices

Subject to applicable law, you may:

• Access/Correct your information.

• Delete certain information we hold, subject to legal/operational retention needs.

• Opt out of marketing emails (via the unsubscribe link) and marketing texts (reply STOP).
  To make a request, please use the Contact methods below. We may need to verify your identity.

Third-Party Links & Services

The Site contains links to third-party services (e.g., LeadConnector quote forms, maps, analytics). These services have their own privacy practices; review their policies before submitting information. Tip Top Contracting, LLC
 
Photos, Reviews & Testimonials

If you send or authorize us to capture photos/videos of completed work, you grant permission to use them for documentation and (with your consent, where applicable) marketing purposes. You may withdraw future promotional permission by contacting us; prior uses remain lawful.
 
Children’s Privacy

Our Site and services are not intended for children under 13, and we do not knowingly collect personal information from children. If you believe we collected information from a child, contact us and we will delete it.
 
International Users

We operate in the United States. If you access the Site from outside the U.S., your information will be transferred to and processed in the U.S. By using the Site, you consent to this transfer.
 
Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TTC ELECTRICAL AND ITS AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO THIS SITE OR OUR HANDLING OF PERSONAL INFORMATION. YOUR SOLE AND EXCLUSIVE REMEDY IS TO STOP USING THE SITE.
 
Termination

We may suspend or terminate access to the Site for misuse, security risks, or violations of our Terms or this Policy. We may also remove content that violates our policies.
 
Assignment

This Policy inures to the benefit of TTC Electrical and its successors/assigns. We may assign our rights/obligations in connection with a merger, acquisition, reorganization, or sale of assets.
 
Changes to This Policy

We may update this Policy from time to time. The latest version will be posted on this page with a new Effective Date. Your continued use of the Site after changes constitutes acceptance.
 
Contact Us

TTC Electrical — Tip Top Contracting & Electrical Services
Emergency: 1-606-303-9177 · Office: (606) 706-1858 Tip Top Contracting, LLCTip Top Contracting, LLC
Mailing: P.O. Box 707, Liberty, KY 42539 (as listed with the Liberty-Casey County Chamber) libertycaseychamber.org
Website: ttcelectrical.com (use the Contact form to reach us)